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Title: Elegibility Specialist

Supervisor : Executive Director

Duties and Responsibilities

Responsible for assisting in processing applicants for housing in the low-rent programs and in performing a variety of clerical tasks related to the admission and continued occupancy of residents. The employee may perform some or all of hte duties listed below. Specific duties include the following.

  • Takes applications, verifies the necessary data and determines eligibility for potential tenants.
  • Interviews prospective applicants for low-rent program.
  • Reviews applications and documentation for completeness, logs applications and inputs data into computer.
  • Explains programs and eligibility requirements to applicants.
  • Prepares and sends written requests for income verification.
  • Verifies income from third party via telephone and mail and fax.
  • Notifies applicants in writing of eligibility determination in accordance with HUD regulations and PHA policy.
  • Calculates applicant's total tenant payment and determines eligibility.
  • Maintains automated record keeping system and updates records.
  • Maintains applicant files.
  • Answers incoming calls and handles inquiries from applicants and general public.
  • Compiles stastical data for departmental reports.
  • Periodically reviews files and updates information.
  • Performs periodic inspections of all units within assigned jurisdiction and report deficiencies to proper authority.
  • Creates and maintains records and files containing the waiting list, tenant files, insepction records, maintenance work orders and other related material as required.
  • Plans and coordinates activities for tenants.
  • Enforces various provisions of leases.
  • Contributes to team effort by accomplishing other duties as assigned.

Qualifications and Knowledge

  • High school education or GED. Five years experience in clerical work or interviewing, or an equivalent combination of experience and education
  • Knowledge of federal, state, and local laws, rules, and requlations pertaining to low-income housing and Authority policies and procedures on such housing
  • Knowledge of the principles, practices, and techniques of public housing managment. Some knowledge of principles, practices and techniques of budgeting and data processing
  • Ability to meet and deal tactfully and courtesly with the public.
  • Ability to establish and maintain an effective working relationship with other employes.
  • Bondability.
  • Valid Texas driver's license.
  • Eligibility for coverage under PHA fleet auto insurance.

Supervision Received and Given

  • The employee receives instructions from the Executive Director of the property to which the employee is assigned. Normally, the employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of hte supervisor and when the supervisor is contacted by the employee for direction. The employee's work is reviewed peridically for conformity to orginizational policies and attainment of objectives.
  • The employee has no supervisory responsibilities.


  • The employee performs routine duties by following established HUD and Authority policies and procedures. These guidelines cover most job-related situations and the employee usually is required to use independent jdugement in making decisions. If guidelines do not cover a situation, the employee normally consults the supervisor. Guildelines are generally specific and clear.


  • The employee performs a variety of related, routine and generally repetive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect

  • The employee's work affects applicants, resident families, managers, other agencies and other Authority personnel. The employee's efforts can enhance the Authority's continuing efforts to provide adequate leased housing to low-income families on a timely basis and at reasonable rates.

Personal Contacts

  • Personal contacts are with all the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by applicants, residents, and other Authority activities.

Physical Demands

  • Work is principally sedentary, but may involve some physical exertion, such as kneeling and crouching to obtain files, eye strain from working with computers and other office equipment.

Work Enviroment

  • Work involves the normal risks or discomforts associated with an office enviroment, but are usually in an area that is adequately cooled, heated, lighted and ventilated.

Contact Information

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